Baxter's Global Complaint Handling and Dispute Resolution Procedure

Overview

Baxter is committed to ensuring that complaints and disputes concerning Baxter's privacy practices are investigated and resolved. For this reason, we have developed a privacy complaint handling procedure. It is our intention to resolve all complaints through this procedure. We recognize, however, that there may be instances where resolution through our internal procedures is not achievable, or where complainants may wish to avail themselves of alternative dispute resolution mechanisms. Baxter has agreed to participate in the privacy dispute resolution procedure administered by the CPR Institute for Dispute Resolution.

If you have questions, comments or concerns regarding the protection of your personal information, you can:

  • Complete this form and submit it to us.
    For a response to your inquiry, all fields must be completed
  • Call Baxter's Center for One Baxter at 1-800-422-9837 (847-948-4770)

Complaint Handling Process

Baxter respects your privacy and if you have submitted a concern to Baxter, we have placed your issue into our Complaint Handling Process which is intended to investigate and take steps to resolve your concerns.

The following is a summary of how our process works. If you have any questions, please contact Baxter's Center for One Baxter at 1-800-422-9837.

Step 1: Complete and submit the on-line Privacy Complaint Form or fax the form to 1-847-948-3642.

Step 2: Receive a communication within one (1) business day from Baxter acknowledging receipt of your complaint.

Step 3: Receive a communication from a Baxter employee assigned to investigate your concern within three (3) business days of the day you receive the communication from Baxter acknowledging receipt of your complaint.

Step 4: Baxter will conduct an investigation into your complaint. During this process, you may receive additional communications from the Baxter investigator.

Step 5: The investigator will contact you within fifteen (15) business days from the date he or she first contacted you with a proposed resolution to your concern. If you agree with the proposed resolution, you and the investigator will work together to close the matter. If you do not agree, the matter will be escalated to Baxter's Global Privacy Officer.

Step 6: If you and the investigator cannot resolve your concern, the Baxter Corporate Privacy Leader will take steps to resolve the matter. Within ten (10) business days of the escalation, Baxter's Global Privacy Officer will contact you to propose a resolution.

Step 7: If you agree to the resolution, you will work with Baxter's Global Privacy Officer to close the matter.

Step 8: If you and Baxter’s Global Privacy Officer do not agree to a resolution, we will offer you the opportunity to take the matter to an independent third party for resolution.